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Return Instructions:
If you wish to initiate a return or exchange due to a change of mind, please contact us via email (ccracing@gmail.com) within 7 days of receiving your order. Include photos of the received product(s), along with the item code, order number, and the reason for the return.
Orders cannot be canceled once handed over to the warehouse.
Upon receipt of your email regarding a return or exchange, our customer service team will reach out to you via email or phone.
Returned items must be in their original condition, complete with tags and any original packaging. Include a note with your order number and name.
Please be aware that returns are only accepted if you have followed the above instructions and if your return request has been approved by our staff. Returns sent without prior consent will not be accepted.
Even defective/incorrect items must be returned with all tags and labels intact, in their original packaging, and unworn.
Shipping fees for returns caused by our error will be covered by the company. However, in other cases, the initial shipping fee plus the return fee will be charged. The return fee varies and depends on local FedEx pricing.
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Utilise a laundry net to avoid potential skin irritation during washing.
- Exercise caution to prevent splashes, considering the specific characteristics of the product.
- Failure to do so may lead to dye residue and inflammation on other items. Avoid over-pulling in the wrist and neck areas to prevent stretching.
- Wear with care to minimise lint phenomenon resulting from intense friction.
- If the product becomes wet from sweat, promptly wash it to prevent potential partial bleaching.
- We cannot be held responsible for damages resulting from consumer negligence or deformation due to improper washing.
